Please ask the party to see the video and try to e-sign, help them to whatever extent it is possible. If it does not work out and parties are not able to e-sign, ask the party to visit the DLSA or TLSA office to sign physically and ask them to carry a valid id proof.
Case will not get settled and it will remain open in the Lok Adalat and may be sent for further legal action.
Please share the e-signed document with the staff member from whom you have received the pdf file.
World Bank Survey is getting processed, we’ll be updating about it in the coming days.